Your Privacy - What You Share Stays Protected

At Trenzwear, operated by Emercart Solutions Private Limited, we consider the privacy and protection of your personal information to be a fundamental responsibility. Any data you provide is collected and processed with precision, discretion, and a clear commitment to lawful use. Our objective is to maintain a secure environment where your trust is upheld at every step of your shopping experience.

For clarity, references to “we,” “our,” or “us” throughout this policy pertain to Trenzwear, whereas “you,” “your,” “user,” or “users” refer to individuals who access or engage with Trenzwear. This document outlines our approach to collecting, managing, and safeguarding your information. Your activity on this platform reflects your acknowledgment of and consent to these terms. If you disagree with any part of this policy, we recommend refraining from further use of the website.

Information We Collect

To facilitate a functional and relevant experience, we may collect the following categories of data:

A. Information Provided by You

• Name, contact number, and email
• Address details for delivery and billing
• Payment-related inputs for completing purchases

B. Usage and Interaction Data

• Browsing behavior, including product views and time spent on site
• Wishlist activity and past orders

C. Technical Information

• IP address, device type, and browser version
• Location details (if shared by user)
• Interaction logs for security and troubleshooting

D. Cookies and Site Tools

• Cookies to retain user settings and preferences
• Features that help personalize content

Purpose of Data Collection

Data is restricted to use for performance and support-related actions.

• To process orders and manage transactions
• To personalize your experience based on site activity
• To respond to queries or support requests
• To prevent fraudulent or unauthorized access
• To fulfill legal and compliance obligations

We do not engage in the sale or external distribution of user data.

Data Security Measures

Your information is handled using strict security practices:

• Limited access granted to verified personnel only
• Secure processing environments and encrypted platforms
• Routine checks to identify and correct vulnerabilities
• Use of verified payment systems to ensure safe transactions

Data Disclosure Scenarios

Information may be shared only in controlled environments such as:

• Service providers supporting payment, delivery, or platform maintenance
• Government agencies when required by applicable law.

All parties involved are expected to comply with confidentiality requirements.

Data Retention Duration

Personal data is retained for a limited duration, generally between 8 to 12 months, unless an extension is legally required. If you'd prefer your data to be removed earlier, please write to us at emercartsolutionspvtltd@gmail.com.

Your Rights and Controls

You decide the extent to which your personal information is accessed or processed. You may:

• Review and update saved information
• Request permanent deletion of your data
• Modify email preferences or unsubscribe
• Adjust cookie permissions via your browser settings

User Eligibility

The services offered through this platform are intended for users who are at least 18. If you are under this age, you are not permitted to access or use the platform in any manner. Your engagement with this site is taken as agreement that you are 18 years of age or above. We don’t knowingly store or process information from those below this age. If such data is inadvertently collected, it will be promptly removed upon verification.

Contact Information

If you need assistance or further information about this policy, please email us at emercartsolutionspvtltd@gmail.com. Revisions will be posted here, and ongoing use indicates your acknowledgment.